Resident Benefit Package
Bell Properties is pleased to provide best in class service, and an exceptional level of resident benefits that make renting from us even easier & more beneficial for our residents. We’re providing a high level of resident support through these great programs. Bell residents build their credit, while making timely rent payments.
Residents Benefits Package: Included with ALL lease agreements under BELL Properties, is the Resident Benefits Package.
These features are included for $24.99 in addition to your rent payment.
1) No Additional Charges for All Rental Payment Options to Include In-Person, ACH.
Benefit: No charge for ACH rent payment through your tenant portal. * This applies if ACH rent payments are scheduled as recurring for the term of the lease.
2) Tenant Portal for Payment Options, Electronic Tenant Statements and storage of electronic documents.
Benefit: Free access to our Tenant Portal to submit maintenance requests, pay online using all included payment options to include the automatic ACH option, and access to electronic statements.
3) Maintenance (Service Issue) Portal
Benefit: Tenants have the ability to submit work requests directly to our staff via your on line maintenance portal. You will have the ability to upload photos to the portal and chat directly with our vendors.
4) 24/7 Maintenance Hotline with Live Phone Support.
Benefit: Reach a live person after hours for emergency maintenance concerns.
5) Filter Delivery
Benefit: Receive MERV-8 high-quality filters delivered to your home quarterly
6) Utility Assistance
Benefit: Free service to help initiate your utilities. Includes free assistance with Electric, Gas, Water, Cable & Internet provided by Citizens Home Solutions.
7) Live Chat
Benefit: Access to our staff through the Bell Properties, Inc. website
8) One Time Returned Payment Fee Forgiveness. ($50.00)
Benefit: Bell Properties will grant a one-time waiver of a returned ACH or Check payment fee.
9) Waiver of late fee (one time) and if you pay the rent no later than the 8 th of the month
Benefit: Waive a late fee one time during your tenancy
Home assistant 24/7, a concierge to help you schedule work on your home, troubleshoot in-home problems, ask rental questions, and fulfill repairs and maintenance. The Home Assistant also provides reimbursements to you for accidental repairs that you may cause like drain or toilet clogs.
You can even call your home assistant to help troubleshoot issues that are normally your responsibility, not management’s. Call your assistant when you need help with any in-home issue. We want your rental experience to be a delight and we’re excited to bring this concierge service to you.
Here are just a few of the great benefits you get with 24/7 Home Assistant:
| Features 24x7 Home Assist No Covereage | ||
| All Repair Requests. Phone, SMS, Web Web Only | ||
| Maintenance Scheduling. 24/7/365 Mon-Fri, 9am - 5pm |
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| Scheduling & Dispatch. Expedited. Normal |
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| Repair Arrival Windows 2 Hours. 4 Hours - Full Day | ||
| Appointment Cancellation Fee* $0. $75 - $200 |
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| Move-Out Repair Assistance Included. - | ||
| Lockout Reimbursement* $50 $0 (you pay full cost) | ||
| Toilet Clog Reimbursement * $50 $0 (you pay full cost) |
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| Drain Clog Reimbursement* $50 $0 (you pay full cost) |
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| Garbage Disposal Reimbursement* $50 $0 (you pay full cost) | |
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| * $50 reimbursement once per year. |
The monthly investment for the BELL Properties Resident Benefits Packages, is $24.99/mo. for all these exceptional benefits (24x7 HomeAssist), texting, credit reporting, free ACH payments and more.
Prior residents on earlier versions of the RBP will be updated to this new level of service, effective March 1st, 2021.
To learn more contact us, today!
We look forward to welcoming you home.
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