Maintenance Process

CHECK THE LIST of common issues and solutions below before submitting your request.

If your request is an emergency, or you are concerned for your safety, call 911 immediately.

For Gas Leaks: Call your Gas Company immediately; even if inside your unit.

** Consult your lease to understand your responsibilities. For Issues that can be resolved through troubleshooting, if a vendor is dispatched, tenant will be billed for those repairs as well as repairs required for issues caused by improper or misuse.

MOISTURE, MILDEW, MOLD ISSUES: CLICK HERE

THE TOILET WILL NOT FLUSH

If your toilet is blocked: Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.

There is no blockage, but the flush mechanism will not work: To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.

GAS RANGE CLICKING AND WON'T START

Wet burners are usually why a gas stove top will not light
When cleaning, avoid using too much water that will make the burners wet
Try to clean using a damp cloth only
To dry out, turn oven on to 350 degrees for 30 minutes

CHECK YOUR TOILET FOR A SILENT LEAK

Check for sounds of running water, trickling or hissing sounds
Add 25 drops of food coloring to inside of toilet tank
Wait 15 minutes...if no dye shows up in toilet bowl, no leak exists
If dye appears in bowl, toilet is in need of repair. Please log a maintenance request through your tenant portal

THERE IS NO POWER

Outlets are not working:

Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.

The whole property is without power:

If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.

HOW TO CLEAN GRANITE COUNTERTOPS

Place a few drops of liquid dish soap on a damp cloth, use hot water
Use circular motion and apply to counters
To disinfect: fill a spray bottle with half water and half isopropyl alcohol
Spray counters, WAIT 5 minutes before wiping off with dry cloth (this ensures all bacteria is killed)
Granite counter not smooth? Use a razor blade to scrape where necessary

CLEAN A QUARTZ COUNTERTOP

Apply a few small drops of Soft Scrub to countertop area to be cleaned

Using a soft cloth, begin rubbing product into the countertop using a circular motion

Once applied, use a separate, damp cloth in same circular motion to remove product

Counter should then be clean, shiny and smooth

THERE IS NO HOT WATER

The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other “off” setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.

THERE IS NO HEAT/COOL AIR IN THE PROPERTY

Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.

GET YOUR KEY UNSTUCK FROM DEADBOLT

First, realign key so it is in a vertical position (12 o'clock)
Apply light pressure to smaller disc around the key (called a plug)
Pull and remove the key from the lock

THE ISSUE IS NOT LISTED HERE ...

Other common issues include:

Lights not working – replace the lightbulb and check and reset the power breaker
Beeping smoke detector – replace the batteries and reset the system
Sink or dishwasher will not drain – check for a blockage or use an unblocking solution
Refrigerator is not working – check the temperature to see if it is too high/too low, check the grill and drain hole.
Mold/Moisture Issue, Click here