Standards of Professional Conduct
Bell Properties, Inc.
Standards for Professional Conduct forLandlords, Residents and Property Managers.
We work collaboratively to resolve differences when working to address issues that arise in finding solutions for our residents and vendors. We’ve created a deep set of principles and guidelines to help us address issues and we’re always conscience of your lease and overlapping laws that govern our work. We have implemented the following guidelines for our staff and management and expect our residents and vendors to follow this simple set of rules as well. We appreciate your cooperation to work together in good faith, toward amicable solutions, as governed by your contract and local, County, State and Federal laws.
1. Be inclusive.
We welcome and support people of all backgrounds and identities. This includes, but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, color, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.
2. Be considerate.
We realize moving and dealing with issues around the home can be stressful, and we go out of our way to accommodate reasonable needs and requests. Unfortunately, sometimes stress can get the better of us, and it's important to know that all residents are treated with kindness and compassion. Review your lease, to understand the commitment and contract you've agreed to. This will help you better understand your obligations. Excellent customer service is our goal, we ask that you act with kindness and consideration.
3. Be respectful.
We won't all agree all the time, but disagreement is no excuse for disrespectful behavior. We will all experience frustration from time to time, but we cannot allow that frustration become personal attacks, yelling or using inappropriate language. An environment where people feel uncomfortable or threatened is not a productive or creative one. Our staff is trained and empowered to discontinue any conversation that is disrespectful, and to note same in our records. From time to time we choose not to renew our agreements with people who repeatedly cross these boundaries with us.
4. Choose your words carefully.
Always conduct yourself professionally. Be kind to others. Remember that we as Property Managers are here to help landlords, residents and vendors and provide quality housing, however when circumstances combine to make it challenging to meet the expectations of a customer, we will communicate that frankly and professionally - and appreciate your doing the same.
5. Be truthful.
If you find it challenging to meet the terms of your agreement with us, tell us exactly why. We might be able to help you, and pledge to do our best when given the opportunity to help you. When we are unable to help and must enforce a contract with you, try to understand why. Differences of opinion and disagreements are mostly unavoidable. It’s important that we resolve disagreements and differing views constructively, following your contract and all state, federal and local laws.
6. Make differences into strengths.
We can find strength in diversity. Different people have different perspectives on issues, and that can be valuable for solving problems or generating new ideas. Being unable to understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t forget that we all make mistakes, and blaming each other doesn’t get us anywhere.
We appreciate and respect tenants, owners, and vendors.